Privacy Policy

Your privacy is important to Aussie Paw & Claw Co. This policy explains how we collect, use, disclose, and protect information when you use our site and services.

What Information We Collect

We collect information you provide directly to us. This includes, but is not limited to, details like your name, postal address, contact information (such as phone number), payment information when you make a purchase or book a service, information about your pet(s) (like breed, age, specific needs, health details relevant to services), and any other information you choose to provide when you communicate with us, create an account, place an order, book a service, or subscribe to communications.

We also automatically collect certain information when you access or use our online platform. This may include your IP address, browser type, operating system, details about your usage of the site, and data gathered through cookies and other tracking technologies.

How We Use Your Information

We use the information we collect to operate, maintain, and provide you with the features and functionality of our site and services. This includes processing transactions and fulfilling orders for pet food, treats, toys, grooming supplies, bedding, and housing; providing services such as pet sitting, dog walking, pet transportation; offering expert advice on pet care; managing your account; communicating with you; personalizing your experience; improving our services and online platform; and sending you technical notices, updates, security alerts, and administrative messages.

We may also use your information to send you marketing communications about products, services, offers, and promotions we believe may be of interest to you, where permitted by law and consistent with your preferences. You can opt-out of receiving these communications at any time.

We process your information based on legal grounds, including: - Where necessary to fulfil a contract with you or take steps linked to a contract (e.g., processing your order). - Where necessary for compliance with a legal obligation. - Where you have given your consent (e.g., for certain marketing activities). - Where necessary for our legitimate interests, provided these are not overridden by your rights and freedoms (e.g., improving our services, preventing fraud).

How We Share Your Information

We may share your information with third parties only in the following circumstances: - With service providers and partners who perform functions on our behalf, such as payment processors, shipping companies, IT service providers, and marketing service providers. These parties are authorized to use your information only as necessary to provide these services to us. - In response to legal process or requests from governmental authorities. - If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of our company, our users, or others. - In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. - With your consent or at your direction.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to: - Access the personal information we hold about you. - Request correction of inaccurate personal information. - Request erasure of your personal information. - Request restriction of processing of your personal information. - Object to the processing of your personal information. - Request data portability. - Withdraw your consent where processing is based on consent. - Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Data Security

We take reasonable measures, including administrative, technical, and physical safeguards, to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error free. Please keep this in mind when disclosing any information to us over the internet.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine the retention periods include the length of our relationship with you, the nature of the information, and legal requirements.

Cookies and Similar Technologies

We may use cookies and similar tracking technologies to collect information about your browsing behaviour on our site. Cookies are small data files stored on your device that help us improve our site and your experience, see which areas and features of our site are popular, and count visits. You can typically remove or reject cookies through your browser settings, but note that doing so may affect the availability and functionality of our site.

Third-Party Links

Our online platform may contain links to third-party websites, products, or services. This policy does not apply to the practices of such third parties, which are governed by their own privacy policies. We encourage you to review the privacy policies of any third party before providing information to them.

Children's Privacy

Our site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us by mail at:

Aussie Paw & Claw Co.
27 Smith Street, Fitzroy, Melbourne, Victoria, 3065, Australia.